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Terms of Service

Use of LockandMane.com (the "Site") is subject to the terms and conditions below.

Order Information

When you select to purchase a product from us, your personal information is collected to fulfill your purchase request, to register your account for future purchases, and for record keeping. This information may include your full name, e-mail address, billing and shipping addresses, and phone number. Your e-mail address may also be used to register you to receive our newsletters, if you choose. Our secure payment processor also collects sensitive financial information, such as your credit card number, specifically for the purpose of completing your transaction. All collected information is for the purpose of completing your transaction, as well as registering your account, providing users with support, and sending our e-mail newsletter.

Newsletter Subscription

We send e-mails to users who select to receive them. Should you at any point change your mind about receiving these communications, please select the “unsubscribe” link, which is present at the end of our e-mails, or login to your account and remove yourself from the list.

No Information Sharing

Lock & Mane does not share the personal information of its users with any third parties for their promotional purposes. We reserve the right to disclose personal information to the government, law enforcement agencies, or other third parties such as our service providers, under certain circumstances where a formal request has been made (such as in responding to a court order, subpoena, or judicial proceeding) as we, in our sole discretion, deem necessary and appropriate.

This Site contains links to other websites. Lock & Mane takes no responsibility for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.

Blog Posts and Product Reviews

If you comment on a blog post or submit a product review on Lock &Mane, you should be aware that any information disclosed is public and can be read, collected, and used by anyone in the world. Lock & Mane is not responsible for the information you choose to disclose in these forums. The opinions expressed on the blog and in product reviews, whether by customers, writers and/or contributors to the blog, or otherwise, are the views of the writer and do not necessarily reflect the views and opinions of Lock & Mane. Contributors and writers on the Lock & Mane Blog are not agents of Lock & Mane and have no authority, express or implied, to speak on behalf of, or enter into any agreements of any kind relating to, Lock & Mane.

Product Reviews/Comment Creation Guidelines

We want customers to get the information they need to make smart buying choices, and we’d love to have your help doing that. You can submit written or video reviews for items listed on Lock & Mane. We encourage you to share your opinions, both favorable and unfavorable.

While we appreciate your time and comments, we reserve the right to remove reviews that include any of the following:

Objectionable material:
  • Obscene or distasteful content
  • Profanity or spiteful remarks
Promotional content:
  • Advertisements, promotional material, or repeated posts that make the same point excessively
  • Sentiments by or on behalf of a person or company with a financial interest in the product or a directly competing product (including reviews by authors, artists, publishers, manufacturers, or third-party merchants selling the product)
  • Reviews written for any form of compensation other than a free copy of the product
  • Solicitations for helpful votes
Inappropriate content:
  • Other people's material
  • Phone numbers, postal mailing addresses, and URLs external to Lock & Mane or its affiliates
  • Details about availability or alternate ordering/shipping
  • Videos with watermarks
  • Comments on other reviews visible on the page (because page visibility is subject to change without notice)

If you have safety concerns about the product you are reviewing please report this information to the U.S. Consumer Product Safety Commission (CPSC) or contact Lock & Mane directly. Please make sure to include information identifying the product and the details of the incident.

Customer reviews should be relevant to the product in question. If you have questions about the product or opinions that do not fit the review format, comments about an order or shipment, spot typos or inaccuracies in our catalog or product description, please contact us.

Gift Certificates

Gift Certificates are not returnable or refundable for cash except in states where required by law. Resale of Lock & Mane gift certificates is strictly prohibited.

Security

Lock & Mane employs industry-accepted standards in protecting your personal information during its transmission on our Site. We utilize SSL (Secure Socket Layer) technology to protect your sensitive information on our Site during its transmission. We host our Site on a secure server to help protect the information from interference. While we take every possible precaution to protect your information, please be aware that no form of security is 100% secure, and we make no guarantees.

Copyright and Trademarks

This Site is Copyright (c) 2013 Lock & Mane, ALL RIGHTS RESERVED. The collection, arrangement, and assembly of all content on this Site is the property of the Site and protected by U.S. and international copyright laws. Permission is granted to electronically copy and to print in hard copy portions of this Site for the sole purpose of placing an order with Lock & Mane or using this Site as a shopping resource. Any other use of materials on this Site, including reproduction for purposes other than those permitted above, modification, distribution, republishing, transmission, display, or performance, without the prior written permission of Lock & Mane, is strictly prohibited.

This Site and all page headers, custom graphics, and button icons are service marks, trademarks, and/or trade dress of Lock & Mane and may not be used in connection with any product or service that is not offered by Lock & Mane in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Lock & Mane. All other trademarks, product names, and company names or logos cited herein are the property of their respective owners.

Third Party Content

On Lock & Mane, there may be links to (or content of) third parties as a service to those interested in this information. Lock & Mane does not approve, endorse, guarantee, or have any control over third party content. You use this content at your own risk.

Copyright Infringement

If you believe your work or content has been copied and posted to this Site in a way that constitutes copyright infringement, please provide Lock & Mane’s designated copyright agent the following written information in accordance with the Digital Millennium Copyright Act (the "DMCA"):

  • An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest;
  • A description of the copyrighted work that you claim has been infringed;
  • A description of where the material that you claim is infringing is located on this Site;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • Your name, address, telephone number, and e-mail address (if available); and
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf.

Submit any claims to:

By mail:
Lock & Mane, LLC
630 Freedom Business Center Drive
3rd Floor
King of Prussia, PA 19406

By e-mail:

Applicable Law

By visiting this Site, you agree that the laws of the State of Delaware, without regard to principles of conflict of laws, will govern these disclaimers, terms, and conditions, and any dispute of any sort that might arise between you and the Site.

No Medical Advice

Lock & Mane (which includes its officers, directors, employees, and agents) does NOT give medical advice. All material and information presented by Lock & Mane is intended to be used for educational or informational purposes only. The statements made about products have not been evaluated by the U.S. Food and Drug Administration and the results reported, if any, may not necessarily occur in all individuals. The statements and products are not intended to diagnose, treat, cure, or prevent any condition or disease.

Use of this Site is not meant to serve as a substitute for professional medical advice: this Site is solely an online store for specialty hair and beauty products. Please consult with your own physician or health care practitioner regarding the use of any goods, products, or information received from this Site before using or relying on them.

Disclaimer

LOCK & MANE IS PROVIDING THIS SITE ON AN "AS-IS" BASIS AND MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, WITH RESPECT TO THE OPERATION, INFORMATION, OR CONTENT OF THIS SITE. TO THE FULLEST EXTENT PERMITTED BY LAW, LOCK & MANE DISCLAIMS ALL SUCH REPRESENTATIONS AND WARRANTIES, INCLUDING FOR EXAMPLE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, LOCK & MANE DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE, OR CURRENT. Price and availability information is subject to change without notice, and we reserve the right to make changes to the Site and these disclaimers, terms, and conditions at any time. LOCK & MANE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING OUT OF OR IN CONNECTION WITH THE USE OF THIS SITE. THIS IS A COMPREHENSIVE LIMITATION OF LIABILITY THAT APPLIES TO ALL DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, LOSS OF DATA, INCOME OR PROFIT, LOSS OF OR DAMAGE TO PROPERTY AND CLAIMS OF THIRD PARTIES.

Your Account

If you use the Site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Online Conduct

You agree to use this Site only for lawful purposes. You are prohibited from posting on or transmitting through this Site any unlawful, harmful, threatening, abusive, harassing, defamatory, obscene, sexually explicit, hateful, or otherwise objectionable material of any kind. If we are notified of allegedly infringing, defamatory, damaging, illegal, or offensive content provided by you (e.g., through a blog comment), we may investigate the allegation and determine in our sole discretion whether to remove or request the removal of such content from the Site. We reserve the right to prohibit conduct, communication, or content that we deem in our sole discretion to be unlawful or harmful to you, the Site, or any third party. Notwithstanding the foregoing, we cannot ensure prompt removal of questionable content after online posting. Accordingly, neither the Site nor any of its officers, directors, employees, or agents assumes any liability for any action or inaction with respect to conduct, communication, or content on the Site.

Fraud

We reserve the right to refuse to process an order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order or our Customer Care department may call you at the phone number you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. We take these measures to protect our customers as well as ourselves.

Order Cancellation

Lock & Mane reserves the right to refuse service, terminate accounts, remove, or edit content, or cancel orders in its sole discretion.

Risk of Loss

All items purchased from us are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.